View and Resend SMS Notifications from an Order on Shopify

September 28, 2021 | ArenaCommerce Account
View and Resend SMS Notifications from an Order on Shopify
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In the online shopping industry, taking the contacts from customers is an important and effective way to always keep in touch with them for every activity from an online store. Usually, before customers successfully place an order, they have to provide their private information including email, address,..etc as the confirmation for the order. However, with Shopify partners, we can include another option by entering the phone number at checkout for customers to opt for what channel they want to update the order information if they don't want to use the email. This is an effective and convenient way to take care of customers quickly, you can read the tutorial on how to customize the SMS template on Shopify for more details.

 

However, despite the convenience it gives, shop owners still struggle with using this channel. Because many shop owners don't know how to access the place that shows the "sent" SMS messages and how to resend the SMS notification. Accordingly, this post is especially generated to show you step-by-step instruction on how to view and resend the SMS notifications for the orders on Shopify.

How to view and resend SMS notifications for an order

Step 1: Go to Orders
Step 2: Click on the order number
Step 3: View and Resend SMS notification

 

Step 1: Go to Orders

Access your Shopify admin as usual, then go to the Orders section from the left menu of the page.

 

 

Step 2: Click on the order number

When you access to the Orders page, you'll all the orders from your store with the numbers of each one. You need to click on the order number you want to view its full details. 

 

  

Step 3: View and Resend SMS notification

Once, you're directed to the order's details, scroll down until you see the Timeline sector of the order. It shows you the specific time and details about the order. There are the Resend email button under each order confirmation timeline, just click on the one you'd like to resend.

 

Conclusion

After reading this post, we believe that you can easily apply this to your business in managing the orders in your store. Now you can take care of your customers conveniently, keep in touch with them quicker and easier so that you can give your customers a better user experience. If you enjoy this writing, please spread it to more people so they can get into this useful feature. Check out more helpful tutorials about Shopify features at our selling online